Privacy Policy

This privacy policy sets out how Unvented Components Europe uses and protects any information that you give Unvented Components Europe when you use this website. Unvented Components Europe is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Unvented Components Europe may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Privacy Policy

Unvented Components Europe Limited understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, (our site) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.  

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our site and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

“Account” means an account required to access and/or use certain areas and features of our site;
“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the Cookies used by our site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

Our site is owned and operated by Unvented Components Europe Limited, Registered in England under UK company number 07832705

Registered address: Unit 2, Plot 7 Gledrid Industrial Estate, Gledrid, Chirk, Clywdd  LL14 5DG

VAT number: GB285169078

Email address: [email protected]

Telephone number: 01691 888 595

Postal Address: As above

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.  

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?

Depending upon your use of our site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on ouruse of Cookies and similar technologies and also our Cookie Policy

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Status (in relation to why you are ordering);
  • IP address;
  • Web browser type and version;
  • Operating system;
  • A list of URLs starting with a referring site, your activity on our site and the site you exit to;
  • Date of last visit

7. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data willmay be used for one of the following purposes:

  • Providing and managing your online account;
  • Providing and managing your access to our site.
  • Personalising and tailoring your experience on our site.
  • Supplying ourproducts to you. Your personal details are required in order for usto enter into a contract with you.
  • Personalising and tailoring our products for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking the manage subscription link in emails we send to you or contacting us directly by email to request removal from our list
  • Analysing your use of our siteand gathering feedback to enable us to continually improve our site and your user experience.
  • We pass address details and contact numbers on to our couriers to enable goods to be delivered. E.g Royal Mail, DPD & UPS

With your permission (only if you have opted in) and where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text or post with information, news, and offers on ourproducts and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties including Google, Bing, Aweber, Type Kit may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling Cookies. Please note that wedo not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason for which it was first collected. In respect of the personal data provided in relation to opening an online account or placing an order, this will be stored on our systems indefinitely until you ask us to remove it from our system. This is so the online account can be continually used and also so there is record of past orders etc. Please refer to section 6 above in respect of what data we collect/store. Please note payment details are not collected by us online and these are collected and stored by out third party provider Paypal Inc. Any payments details provided over the telephone and written down are immediately shredded using a cross cut shredder once payment is processed. 

9. How and Where Do You Store or Transfer My Personal Data?

We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission. Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

Please contact ususing the details below in Part 15 for further information about the particular data protection mechanism used by uswhen transferring your personal data to a third country.

The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

  • Our website is fully encrypted and all pages are served using 256bit https certification. Our database, admin and offline system are all protected using complex passwords, industry approved virus and firewall software. User passwords are stored using MD5 encryption. All operating systems and browsers are kept up to date to ensure the latest technology is used. That said if you suspect any data breach has occurred please contact us immediately.

10. Do You Share My Personal Data?

We may share your personal data with other companies in our supply chain. We may sometimes contract with the following third parties to supply certain product or services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that wehold.

  • DPD : (Courier): We supply name, address, telephone number and chosen delivery instructions (e.g safe place for delivery) so delivery of goods can be executed. Please check DPD privacy policy for full information. We have written confirmation that DPD delete information stored after 3 months.
  • Royal Mail: In certain circumstances we may share your address details with Royal Mail to post out products or communicate by post or send invoices.
  • Paypal: When making payment via credit card or Paypal. We transfer name and address information provided during the checkout process.

If any of your personal data is required by a third party, as described above we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the GDPR, set out in Part 5, whenyou submit personal data via our site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in ouremails.

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

You may restrict ouruse of Cookies. For more information, see Part 14 and our Cookie Policy

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to via our online helpdesk [email protected] or please post to our postal address.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will try to respond to your subject access request within 7 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date wereceive your request. You will be kept fully informed of our progress.

14.  How Do You Use Cookies?

Our site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our site for statistics and marketing. These Cookies are not integral to the functioning of our site and your use and experience of our site will not be impaired by refusing consent to them.

All Cookies used by and on our site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

First and third party Cookies may be placed on your computer or device and all are detailed in the table at the bottom of this page.

Our site uses analytics services provided by Google and Bing. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products services offered through it.

The analytics services used by our site uses Cookies to gather the required information. You do not have to allow usthese Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15.  How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Data Controller

Contact us using our online form:

Or call us on 01691 888595

Or contact by post:

Data Controller: Unit 2, Plot 7 Gledrid Industrial Estate, Gledrid, Chirk, Clywdd  LL14 5DG

16.  Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Name of Cookie Name of Provider 1st / 3rd Party Purpose
CART Unvented Components Europe 1st The association with your shopping cart.
CATEGORY_INFO Unvented Components Europe 1st Stores the category info on the page, that allows to display pages more quickly.
COMPARE Unvented Components Europe 1st The items that you have in the Compare Products list.
CURRENCY Unvented Components Europe 1st Your preferred currency
CUSTOMER Unvented Components Europe 1st An encrypted version of your customer id with the store.
CUSTOMER_AUTH Unvented Components Europe 1st An indicator if you are currently logged into the store.
CUSTOMER_INFO Unvented Components Europe 1st An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Unvented Components Europe 1st Stores the Customer Segment ID
EXTERNAL_NO_CACHE Unvented Components Europe 1st A flag, which indicates whether caching is disabled or not.
FRONTEND Unvented Components Europe 1st Your session ID on the server.
GUEST-VIEW Unvented Components Europe 1st Allows guests to edit their orders.
LAST_CATEGORY Unvented Components Europe 1st The last category you visited.
LAST_PRODUCT Unvented Components Europe 1st The most recent product you have viewed.
NEWMESSAGE Unvented Components Europe 1st Indicates whether a new message has been received.
NO_CACHE Unvented Components Europe 1st Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART Unvented Components Europe 1st A link to information about your cart and viewing history if you have asked the site.
POLL Unvented Components Europe 1st The ID of any polls you have recently voted in.
POLLN Unvented Components Europe 1st Information on what polls you have voted on.
RECENTLYCOMPARED Unvented Components Europe 1st The items that you have recently compared.
STF Unvented Components Europe 1st Information on products you have emailed to friends.
STORE Unvented Components Europe 1st The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Unvented Components Europe 1st Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS Unvented Components Europe 1st The products that you have recently viewed.  
WISHLIST Unvented Components Europe 1st An encrypted list of products added to your Wishlist.
WISHLIST_CNT Unvented Components Europe 1st The number of items in your Wishlist.
__utmz Google 3rd Records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark).
__utma Google 3rd Stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit
__utmb and __utmc Google 3rd Are used to check approximately how fast people leave: when a visit starts, and approximately ends.
__utmv Google 3rd Is used for user-custom variables in Analytics
__utmk Google 3rd Digest hashes of utm values
__utmx Google 3rd Is used by Website Optimizer, when it is being used